Students in a lecture in the School of Medicine, working in tables and interacting

Tech Support

Our ITS technology support provides a wide range of services through different teams and various resources. The ITS HelpDesk is the best option for students, faculty and staff to get help quickly and with multiple ways to connect to our services for technology answers – online chat or call 502-852-7997 for direct communication with an ITS specialist. With our Service Catalog, (available 24/7) you can order services, report an incident or update your current requests. If you're looking for information about a UofL technology, try our searchable Knowledge Base for self-help options.

Submit an Incident Ticket

Having an issue? Need to report a technology related problem or outage? Submit the details directly to one of our service teams through the service catalog.
Service Desk

Tech Support Options

Desktop, laptop and tablet support

Units and Departments can request services. Our Desktop Support team can provide full technology support on all university-owned computers, laptops and tablets.

Report a VoIP Phone Issue

Contact our team with questions about your university phone or place a work order service.

Production Support

Our teams of analysts work with units and departments to keep their systems and applications running efficiently. For individuals needing assistance with a production environment, please submit a ticket.

Security Services

If you would like to report a cybersecurity incident, unintentional data loss or suspected system breach, contact secureit@louisville.edu. For data privacy and breach related incidents, contact isopol@louisville.edu.

One-on-one Services

Our iTech Connect location on the lower level of the Miller Information Technology Center (MIITC) of Belknap Campus offers one-on-one, free support for technology to faculty, staff and students. Monday through Friday, 8 a.m. to 5 p.m.