HelpDesk
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Welcome to the ITS HelpDesk
The ITS HelpDesk provides technology support to the University of Louisville community.
If you need assistance accessing your university accounts (ULink, for example), unlocking your password, accessing our wireless systems, computer repairs on University purchased equipment, or more, we can help. Call 502-852-7997 or...
Live Chat and Phone Hours
Monday through Thursday: 6:00am - 10:00pm
Friday: 6:00am - 5:00pm
Saturday: 7:00am to 5:00pm
Sunday: 10:00am - 10:00pm
University Holidays: 7:00am - 5:00pm
Closed on Thanksgiving, the day after Thanksgiving, and Christmas.
If you have an emergency during off hours, call the HelpDesk to be transferred to an on-call technician, or leave your request on voicemail. Your call will be returned the next day starting at 7am unless you specify a time.
Announcements
The University of Louisville requires by policy (ISO-014 v2.0 and ISO-006 v2.0) that the operating systems and software used by University persons (faculty, staff and student members (including, but not limited to: faculty, staff, students, temps, trainees, volunteers, and other persons as deemed appropriate) for conducting/performing work, teaching, research or study activity using University resources be up-to-date and current.
Additionally, Duo, our two-factor authentication software, requires that all operating systems and web browsers be current in order to work with the UL2FCTR system.
The UofL Service Desk is live! All system emails will come from a no-reply@automation.atlassian.com address.
Two-factor authentication (UL2FCTR) via Duo is now required on Blackboard and all ULink systems - Student and Faculty, WorkdayHR. Everyone must first enroll and confirm account preferences.
All new users must activate their accounts before using email. More account options available in our Identity Management Portal.
FAQs
Reset Password Activate Your Account
If you have issues or questions, please contact the ITS HelpDesk online or at (502) 852-7997.
Simply Drop by our iTech Connect location on the Belknap Campus for personalized, one-on-one services. We can answer your questions about technology and provide information about ITS services, free-of-charge to current faculty, staff and students. Bring your laptop, device or use one of our computers. We're happy to help walk-ins at out MITC lower level location on the Belknap Campus M-F, 8am-5pm.
Bomgar is a screen sharing tool that allows our ITS HelpDesk technicians to remotely connect to your computer or system. If instructed, start a Bomgar session to allow this support solution to begin.
Having an issue? Need to report a technology problem or outage? Submit the details directly to one of our service teams.
Contact our team with questions about your university phone or place a work order for service.
ITS has compiled a listing of recommended desktop and laptop configurations. If you would like assistance with purchasing, please consult our Desktop Support specialists.
If you are unable to send emails from your university account, it is possible that functionality has been disabled for security reasons. Please check to see if you've received an email from us (helpdesk@louisville.edu) stating that your account was compromised. The procedures for reinstatement are available in our Knowledge Base or contact us through one of the options above.
Not finding what you need? We also offer Technology Support, Classroom Support and additional self-help information in our Knowledge Base.