Frequently Asked Questions

UofL users update their passwords in our Identity Management System.

For students, faculty, and staff, on all campuses, we recommend our Eduroam wi-fi (sign in with your UofL username and password). ULsecure is another option for encrypted connectivity. ULvisitor is for open, short-term use only.

Yes, the ITS HelpDesk is available and has a wide variety of contact methods, including 1:1 assistance. Our self-service ticketing catalog allows the UofL community to submit a request or log an issue. For how-to guides and frequently asked questions, our ITS Knowledge Base provides additional self-help options. Our Desktop Support team and both of the Classroom Support and Find my Tier One listings can also provide assistance.

Our self-service ticketing catalog allows the UofL community to submit a request or log an issue.

The Classroom Support webpage has listings for technology assistance by building and room number. For those classrooms without a designated primary support, please call (502) 852-6465.

For life threatening or medical emergency, please contact the ULPD at (502) 852-6111 or website for more info. For technology or single-sign-on problems, network or wi-fi issues, please contact our ITS HelpDesk for assistance. For enterprise systems or security issues, please submit a service ticket.

If you believe you’ve gotten an email that is phishing or a scam, the best way to alert our security is team is to use the Report feature in Outlook. Select the Email > Report > Report Phishing. See our phishing webpage for more info.

UL2FCTR / Duo is the application that UofL uses for two-factor authentication or second verification of identity for extra security of online accounts. UL2FCTR / Duo requires enrollment and a manner of submitting a verification code to allow access to most UofL systems for employees.

Our VPN service is already available to university employees. Our Knowledge Base article lists how to request, change or manage a VPN account in our Identity Management Portal.

CardBox, our cloud storage option for the UofL community, lets you secure, share and edit files from anywhere and from any device. See more info on CardBox and how to request an account.