Tickets and Documents
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Support Tickets
Please submit a support ticket through the service desk portal (Helpdesk -> Request for Research Support).
Our business hours are 8 a.m. - 5 p.m. ET, Monday-Friday.
Service Level Agreement (SLA)
One of our team members will respond to your service request in three business days.
One of our team members will respond to your incident ticket between 15 minutes to 1 business hour depending upon the priority level of the incident.
Documents
The following are the links to the documents related to our facilities and policies.